Account Director
Location
Dubai
Department
Account Management
Type
Full-Time
Job Overview
Posted on:
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The Account Director is the commercial and strategic owner of client relationships at YAZ Media.
This role is responsible for driving client growth, revenue expansion, and long-term partnership value, while ensuring work is scoped, priced, and delivered in a commercially sound way across all departments and services. The Account Director is not a project manager they are a senior client leader and growth driver, balancing client trust, internal alignment, and business performance.
Responsibilities and Duties
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Client Leadership & Ownership
- Own senior client relationships and act as the main point of accountability
- Build long-term, trusted partnerships with key client stakeholders
- Ensure high client satisfaction, retention, and relationship continuity
- Lead strategic conversations beyond day-to-day execution
Revenue Growth & Upselling
- Drive revenue growth across existing clients through upselling and cross-selling
- Identify opportunities across Social, Production, Web, and PR services
- Lead commercial discussions, proposals, and scope expansions
- Work with internal teams to shape commercially viable solutions
Commercial & Scope Management
- Own scoping, pricing, and commercial structure of client engagements
- Ensure all work is clearly defined, sold within agreed margins, and aligned with internal capacity
- Protect the agency from scope creep and underpricing
- Escalate pricing exceptions and discounts when required
Strategic Account Planning
- Understand client business objectives, challenges, and KPIs
- Translate client needs into clear strategic directions for internal teams
- Support annual and quarterly planning for key accounts
- Ensure work aligns with both client goals and agency growth targets
Internal Coordination & Collaboration
- Work closely with Creative, Strategy, Production, Web, PR, and Media teams
- Coordinate cross-department efforts without bias toward any single service line
- Ensure briefs are clear, realistic, and aligned with delivery capabilities
- Act as the bridge between client expectations and internal execution
Delivery Oversight (Not Execution)
- Maintain high-level oversight of delivery quality and timelines
- Step in only when delivery, scope, or client satisfaction is at risk
- Support teams in resolving challenges without micromanaging execution
Preferred Qualifications
Posted on:
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- 5+ years of experience in a digital, social, or integrated agency
- Proven experience managing senior client relationships
- Demonstrated track record of growing existing accounts
- Experience working with complex, multi-service clients
- Strong commercial and negotiation skills
- Clear understanding of agency economics, scope, and margins
- Excellent communication and presentation skills
- Ability to balance client needs with internal realities
- Strategic thinker with strong problem-solving ability
- Experience working with Middle East / GCC clients
- Strong understanding of regional business and communication dynamics
- Arabic language is a strong plus
